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Posts Tagged "online complaints"

Handling Online Complaints

Handling Online Complaints

By on Jul 30, 2014 in All Posts, Social Media | 0 comments

Every business is subject to online complaints. Customers often prefer the relative anonymity of complaining online versus talking to a business manager or owner in person about the issue or concern. The anonymity often means online complaints are much harsher than they would be if someone discussed the issue face-to-face. Businesses should assume they will get a negative review or harsh online complaint at some point. How you handle the issue is what will ultimately impact your reputation more than the complaint itself.

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